Anyone using the content (information, documents, products, etc.) offered by the portal at www.infocrise.lu is deemed to have read and accepted all the terms and indications set out in these general conditions for use.
Definition and objective
The www.infocrise.lu website has been set up by the Luxembourg State. This is the official Luxembourgish government website for providing information and communication in the event of a crisis. This tool will be used to communicate all of the authorities' decisions and actions in an emergency situation.
The site www.infocrise.lu is edited by the Office for crisis communication of the High Commission for National Protection (Haut-commissariat à la Protection nationale, HCPN).
The Office for crisis communication (Service de la communication de crise, SCC) shall use its best endeavours to ensure that the information contained on the www.infocrise.lu website. However, it accepts no liability in the event of – in particular – any omission with regard to the updating of any information or incomplete or incorrect information.
The SCC may not be held liable for the use third parties may make of the information provided on the portal www.infocrise.lu.
Obligations incumbent on users
The portal at www.infocrise.lu is accessed via the Internet. Users declare that they are aware of the inherent risks, and accept them. Users must take steps to counter the effects of computer piracy by adopting a suitable secure IT configuration.
Neither the Luxembourg State nor the SCC may be held liable in respect of any damage users may suffer, either directly or indirectly, in connection with browsing the portal at www.infocrise.lu, or using its services, or in relation to the websites with which it is linked.
Users must run a recent version of one of the usual browsers to be sure of being able to browse the portal's pages.
General conditions for use
The SCC makes available to you on the portal at www.infocrise.lu a quantity of written and multimedia, documents, publications, graphs, logos, geographical maps, and various services subject to the conditions set out in these legal conditions, with a view to providing easier public access to information. The purpose of the SCC is to supply information that is accurate and up to date, but the information may nevertheless contain some mistakes or not be up to date.
Limitation of liability
Access to the portal is by the communication networks of the Internet. You declare that you are aware of the inherent risks, and accept them. You should take steps to counteract the effects of computer piracy by adopting a suitable secure computer configuration, including the use of regularly updated software to detect and remedy viruses. The SCC may not be held responsible for any damage that you may suffer, either directly or indirectly, in connection with your browsing on the portal.
The SCC shall do its utmost to ensure maximum availability of the portal. Its liability may not be invoked, however, in the event of momentary or total unavailability of the portal.
The SCC reserves the right to cease supplying the services at any time, either entirely or partly.
The SCC may not be held liable for the use third parties may make of the information provided on the portal.
The SCC reserves the freedom to develop, amend or suspend the portal without notice for reasons of maintenance or updating, or for any other reason deemed necessary. More specifically, the SCC may at any time withdraw, add, supplement or give further details in respect of any or all of the information and services contained or offered on the portal. The SCC may not be held liable for any direct or indirect damage related to any such changes.
The SCC shall make every effort to minimise any inconvenience caused by mistakes, whether technical or material. Nevertheless, some of the portal's services may not be free of mistakes, making it impossible to guarantee that the services will not be interrupted or otherwise affected by such problems. The SCC shall not accept any liability in respect of problems of this type which may be caused by using the portal.
Hypertext links and related sites
For your convenience, the portal may contain links to other sites which may be helpful or of interest to you. The SCC does not systematically check the content of sites linked to the portal. Consequently, it cannot be held responsible for the content presented on other websites, whether with regard to their legality or the accuracy of the information contained therein.
The portal, all its component parts (including layout) and the services are protected by the legislation on intellectual property, and more specifically by the Law of 18 April 2001, as amended, on copyright, neighbouring rights and databases, and the Benelux Convention on intellectual property.
Unless indicated otherwise, copyright in respect of the content of the portal at www.infocrise.lu is held by the SCC.
Unless indicated otherwise, the SCC does not grant any licence or authorisation regarding the intellectual property rights it holds in respect of the portal, its component parts, or the services provided.
Any personal data you enter on the portal ("data") shall be treated in compliance with the Law of 2 August 2002, as amended, on the protection of persons with regard to the processing of personal data (the "Data Protection Act").
You may be asked to provide certain items of information such as your name, postal address, e-mail address, the country and municipality in which you live, or any other information you may transmit using corresponding forms.
Data shall only be processed with a view to enabling users to use various information tools. Personal data may be rendered anonymous for the purpose of carrying out statistical or historic processing. Personal data shall not be used for any other purpose. Personal data shall not be used for commercial or other purposes. The disclosure of personal data is optional, but some tools on the portal cannot be used if the data requested is not provided.
Users' computers' IP addresses are automatically recorded and stored in the system. This information shall not be used, however, except under special circumstances and within the limits of the applicable legislation, for example as part of a judicial investigation.
Personal data shall be communicated to the competent administration to be able to provide users with the service(s) requested. Data concerning you may also be transferred to other entities, if you have agreed to this in advance, or if the law or a competent public administration makes such transfer compulsory.
Data concerning you shall be stored for as long as necessary to be able to supply you with the service(s) requested, and in order to satisfy the statutory limitation periods.
The SCC shall adopt every precaution to ensure data security, taking into account the more or less sensitive nature of the data. Nevertheless, the SCC cannot avert all the risks connected with using the Internet.
In accordance with the legislation on data protection, you are entitled to access, amend or oppose the processing of data concerning you. To take up this entitlement, you may contact the SCC.
Presence on the social networks
Policy on moderation
All users joining the luxembourg.lu community on the social networks undertake to refrain from any discrimination in connection with race, colour, religion, gender, sexual orientation, age, nationality, handicap, matrimonial status, or professional status. Comments which are insulting, racist, sexist or offensive have no place on the social networks. The will be deleted and reported..
On Twitter, infocrise.lu communicates mainly in French. Information may be posted in Luxembourgish, German or English, depending on the situation and the target. As far as possible, replies to all questions and comments shall be in the user's language.
Changes to the general terms and conditions of use
These general terms and conditions of use maybe modified or supplemented at any time, without prior notice, in line with changes made to the guichet.lu website or changes in the law, or for any other reason which may be considered necessary. It is the responsibility of the user to acquaint him/herself with the general terms and conditions of use of the infocrise.lu website, of which only the most up-to-date version accessible online shall be deemed to be in force.
Applicable law and competent courts
All disputes concerning use of the portal at www.infocrise.lu shall be subject to the law of the Grand Duchy of Luxembourg, and the courts of the Grand Duchy shall have exclusive competence.
Unless otherwise specified, the reproduction of the information provided on this site is authorized for non-commercial purposes provided that the source is mentioned.